Wix Support is terrible

0 votes
asked Jul 5 in Jewelry&Accessories by Sonia F.
I've had a wix.com site for about 3 years now. Back when I got it, it was great and I had phone support. Support has gone completely downhill. Now you have to do a support ticket and it takes about 20 minutes to find that ability to even do that. SO I paid for the most premium recently as we did a wix upgrade and it messed up many things on wix.com and we needed help with the ecommerce site. I still cannot get thru on the phone-EVER. So the support tickets are never really read fully as each time i have sent one, and i've sent many, wix.com do not address the real problem. Our site has published when we only saved it, wix.com said that can't happen, so three of us tested that, easily, and it happened again. Now my problem is one that wix.com said wix.com cannot duplicate (wix.com would have to go thru the payment process on wix.com to duplicate it I told them) and since it cannot be duplicated wix thinks it cannot happen. I want to change as the ONLY plus is ths defunct site is easy to build.

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