Jeulia Return policy and communication is TERRIBLE

0 votes
asked Jun 22 in Jewelry&Accessories by Eric M.
I ordered two items. Wasn't happy with either. So I returned them. Should have been an easy transaction, but no. First, there's no return shipping label. So not only did I pay $35.00 for express shipping, but I ALSO had to pay to ship it back. Then I'm told "5 to 7 working days" for a refund. Well, we're on day TEN and no refund yet! So after a bunch of messages I finall get a reply. Their error. So guarantee within "5 to 7 more working days". Is this a joke? 3 to 4 weeks to get my refund? That's completely unacceptable. If you buy their dull jewelry, don't try to return it. Cause have no intention of getting your money back to you. Still waiting....

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